Frequently Asked Questions

    Q. What are the payment options available?
    You can pay via Debit / Credit Cards and Net banking.

    Q. What should I do if my transaction fails?
    You will get an auto generated email of failed transaction. You will have to make sure that the Information passed on to payment gateway is accurate, i.e. account details, billing address, password (in case of net banking).If your account has been debited after a payment failure, it will be rolled back after confirmation from the bank. It will take about 7-10 business days for the refund. You can get in touch with us with your order number for any clarifications. Please recheck if you have given your card details correct. If so, please contact your bank and explain them that you are trying to purchase from an online store. Your bank might have blocked your card for security issues.

    Q. How are shipping charges applicable?
    Shipping in India is totally free and International shipping will be charged as per the weight and destination of the product.

    Q. Can my product be shipped to other country than the billing address?
    Yes, it can be done, mention different Shipping and Billing address while buying.

    Q. Can I return the product that I have got customised as per my measurement?
    Sorry, the customised products cannot be returned or exchanged.

    Q. Are the accessories shown part of the garment?
    No, the accessories shown aren’t the part of the garment; it is entirely for Photo shoot.

    Q. What is the difference between billing and shipping address?
    The billing address is one where you will get the bill statement and shipping address is one where you want the product to be delivered.

    Q. What is the procedure to return the product?
    After receiving the product you need to report us about the return of the product within 24 hrs. Please check our return policy terms for further information.

    Q. Can I get the products Gift Wrapped?
    Yes, you can get the products gift wrapped at no cost along with your message on it.

    Q. Is customs duty and taxes covered under order amount?
    No, customs duty and taxes are not covered under order value. Customer has to bear customs duty

    Q. Does Discount apply to Shipping amount?
    No, Discount does not apply to Shipping amount. It only applies to your Product(s) value.





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